Our Dedicated and Experienced Team

Nathan D. Johnson

County Veterans Service Officer

Nathan became a part of the team in February of 2012. Nathan previously was a part of the Vet Center team as a Readjustment Counselor providing both individual and group therapy for combat Veterans and their family members. Nathan served in the Marine Corps with a combat tour in Iraq. After the Marine Corps, Nathan earned his BA in Communications at CSU Stanislaus and his MSW at UC Berkeley. He is married to Lauren and has two daughters and a wiener dog. 

Sidney “Bo” Jones


Branch Office Manager

Bo was born in Virginia and raised in North Carolina by a military father and family who served in the Air Force. Bo also served in the Air Force as a Satellite Communications Technician Operator from March 1982 to November 1992. After discharge, he went to work for the Department of Veterans Affairs as a Rating Specialist and Decision Review Officer from November 1992 to April 2012. Upon retirement from the VA, Bo joined Veterans Services as a Veterans Service Representative and is now the Branch Office Manager. 

F. Michael "Hoff" Hoffschneider

Veterans Service Representative

Hoff is from Oakland, California and served in the U. S. Army from November 1966 to November 1969. He has a B. A. degree in Political Science from U. C. Berkeley and a Master of Public Administration from John F. Kennedy University. He retired as a Veterans Claims Examiner from the U. S. Department of Veterans Affairs in October, 2004 with 31 of service years. He has worked as a Veterans Service Representative with Contra Costa County Veterans Service since March, 2005.

Jill Martinez

Veterans Service Representative

Jill’s family has a long history of military service. Her Grandfather served in the Army in WWI, her father served in the Army in WWII, and other family members served in Korea and Viet Nam. Currently her son Brian is a LtCmdr in the Navy. Jill previously worked for social services as a clerk and eligibility worker. Jill started working in Veterans Service in October of 1986. She was the first female and non-Veteran to be a VSR. She retired from Contra Costa County in March of 2011 and continues as a volunteer VSR. We are very fortunate to still have her aboard. 

Fred Schobert


Veterans Service Representative

Fred grew up in Lewisburg, PA, graduated from Mansfield State University and commissioned in the Navy as an officer of the unrestricted line (surface warfare). He retired from the Navy as a Lieutenant Commander in September, 1994 and began working for the US Department of Veterans Affairs in December of that year. During this service he was a Decision Review Officer working on appeals, special interest cases, training and mentoring VSR’s and rating specialists until he retired in August, 2013. Fred is married to Teresita, they live in Pittsburg and have been blessed with two children, Fred and Sarah, who herself is a Navy Veteran. 

Jenna Galvan-Speers

Veterans Service Representative

Jenna hails from southeast Texas. She comes from a large Mexican family which taught her the importance of support and community. She has worked with the Veterans community since 2001. She currently sits on the California Governor’s Inter-Agency Council for Veteran Affairs, her goal being to provide advocacy and a voice to the needs of the Veterans community. Jenna has a B.A. in Health Science and is currently pursuing a Master’s degree. Jenna is a former derby girl, current artist, punk rock fan, a busy wife, and a mother of a beautiful daughter, who is ahead of her time. 

Silvana Shields

Veterans Service Representative

Silvana was born Italy and immigrated to the United States at the age of 8.  Her father and grandfather were both Marines of the Italian Navy.  She became a part of the Veteran’s Service Office team for Contra Costa County in December of 2015, after spending over 5 years being a VA School Certifying Official, where she assisted veterans with their educational benefits. Silvana holds a Master’s degree in Public Administration, has been a resident of Contra Costa County for over 18 years, and in her free time enjoys hiking in local trails.

Buck Carmichael

Veterans Service Representative

Buck joined the Veterans Service Office in October of 2016. His family has deep roots in the military service. Like his father, Buck served in the Marine Corps from 2001 through 2005. He was deployed to Iraq in 2004. His father was a Drill Sergeant during the Viet Nam War and his grandfathers were involved in the invasion & occupation of Europe during World War II. Buck resides in Brentwood with his wife and 2 children. Spending time with his family and golfing bring enjoyment to him.
Susan Ferguson

Executive Secretary - Accredited

Susan joined Contra Costa County in November 2010 after spending 6 years as a volunteer at the Concord Vet Center. She has a long family history of military service. She majored in Economics at College of Marin, and then spent 24 years working for Wells Fargo Bank. Her husband and two sons have lived in Contra Costa County for the past 36 years. 
Joshua Lang

Clerk Specialist

Josh joined the Veterans Service Office team in August 2015, and is the son of two Marine Corps Veterans. He was born at Balboa Naval Hospital and then moved to Antioch after his parents discharged out of the military. He is married to Bianka and has a cat. He continues to reside in the East County area.

Melissa Moglie

Clerk Experienced

Melissa has over 10 years of experience in customer service and administrative support. She is currently pursuing a degree in Human Development which she plans to use to continue giving back to her community. A Bay Area native, Melissa resides in the East Bay with her husband, 4 children, 3 dogs, 2 cats and a fish. Melissa and her family enjoy camping, hiking and big family BBQ’s.